Cisco's Best Practices for Outsourcing Governance

Cisco's payback from outsourcing governance tools

Enlighta CEO interviews Cisco's outsourcing manager on Cisco's use of tools and best-practices in outsourcing governance.

For several years Cisco Systems has embraced outsourcing as a practice to leverage global skills to expand its engineering/product development and IT capabilities. By using its own network-based tools to track projects and vendor financials online, Cisco has been able to shrink its governance budget and improve its service levels. How has the Cisco outsourcing governance team realized such results? A key factor in its success is the company's adoption of outsourcing management tools for tracking and reporting of performance and services financials across vendors and service lines.

The full interview is available on the Internet at www.sourcingmag.com.

About Enlighta Inc., Enlighta is a leading provider of Outsourcing management solutions to global 2000 companies and IT and BPO services providers. Enlighta's solutions enable companies to manage and govern their outsourced or offshore services in real-time, reducing the risk of failure of such operations. For IT and BPO services providers, Enlighta's solutions enable effective performance and compliance reporting across all customer engagements, and automation of services delivery and staffing processes. For more information, please visit www.enlighta.com