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Wipro Technologies Enterprise Solutions Group selects Enlighta for state-of-the-art Global Services Governance and Automation Solution
Wipro ESG’s global services delivery empowered by Enlighta’s service automation and real-time
performance management for client engagements in the manufacturing vertical
Fremont, March 27th, 2007 -- Enlighta, Inc., a leading provider of outsourcing governance solutions, today announced the licensing and deployment of
Enlighta’s Deliver suite, its state-of-the-art outsourcing governance and services automation platform, by the Enterprise Solutions Group of Wipro
Technologies, a leading global services provider with over 50,000 employees world-wide.
"After a thorough evaluation of solutions in the market, Enlighta was selected as one of the next generation, start of the art solutions for serving
our customers in Manufacturing Industry, in the Managed services space. Enlighta augments our capability to automate and streamline the work flow
for the tasks involved in providing Managed services and provides a real-time, multi-level visibility into performance, productivity and service level
compliance across various engagements. We envisage Enlighta to help us in automating the Best practices and in enabling our managers and clients with
performance insights and decision support through multi-level dashboards and scorecards" said Suresh Bala, Vice President, Manufacturing Solutions Group,
Wipro Technologies.
Enlighta Deliver is a highly flexible workflow and reporting platform that supports best-practice methodologies and metrics, and automates many aspects
of engagement execution, tracking and service level management. "We are delighted that the Enterprise Solutions Group of Wipro Technologies has selected
Enlighta Deliver as the platform for global services delivery," said Nipun Sehgal, CEO of Enlighta. "Enlighta Deliver is uniquely architected to support
governance and automation of IT and BPO services in a single integrated platform, and has the dynamic configurability and scalability required to support
Wipro’s current and future global services delivery needs."
Using Enlighta Deliver, delivery managers are able to make effective decisions on prioritization and assignment of work, while getting insight into the
productivity of teams and individuals, performance of services delivery and support for root-cause analysis that enables delivery of services compliant
to target SLAs. In addition, it provides key performance, compliance, quality and productivity information to senior executives that drives strategic and
tactical business decisions across the delivery organization across distributed organizational units.
About Enlighta Inc., Enlighta
is a leading provider of Outsourcing management solutions
to global 2000 companies and IT and BPO services providers.
Enlighta's solutions enable companies to manage and
govern their outsourced or offshore services in real-time,
reducing the risk of failure of such operations. For
IT and BPO services providers, Enlighta's solutions
enable effective performance and compliance reporting
across all customer engagements, and automation of services
delivery and staffing processes. For more information,
please visit www.enlighta.com
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