We are industry veterans – who have lead research and development in enterprise product companies and have lead IT services groups in leading companies. We have experienced outsourcing from all sides – as IT services providers delivering applications development and maintenance services, as BPO services providers helping financial companies re-engineer business processes, and as customers of outsourced services.
Enlighta’s management team brings considerable experience in developing and deploying enterprise software products to enterprises such as ADP, Wells Fargo, AT&T, MCI, BNP and other global 2000 companies.
In addition to experience with enterprise software, Enlighta’s management team also has deep operational experience in managing and governing global services delivery for applications management and business process outsourcing (BPO).
Outsourcing Governance Council
Enlighta has key advisors from the industry and academia with extensive experience in IT governance, outsourcing and shared services delivery in F500 enterprises. The Governance Council members have experience in IT management and governance of over $2B annual spend in their respective industries. Enlighta Governance Council members have helped shape Enlighta’s products and services and provide guidance on industry trends and strategy.
Enlighta’s team members have designed, implemented, supported ITIL services delivery, performance management, and contract governance solutions for multiple enterprises, and have a good understanding of best-practices at the functional and technology level.
Enlighta has product engineering teams and solution delivery and support teams in the US, and in India. Enlighta has partnered with regional and global implementation partners to serve the needs of clients world-wide.
Enlighta’s engineers have deep experience with enterprise-class applications and are from leading engineering universities. In addition to the core engineering team, Enlighta uses specialists for security, user-interface design, integrations and performance tuning.
Application Implementation and Support
Most implementations are delivered using a combination of on-site, and off-shore delivery. Seasoned application consultants have worked with global providers that were SEI CMMi Level 5 compliant, and with ITIL v3 compliant operations. Enlighta has multiple support groups that provide application support and infrastructure hosting support. Over 80% of the support personnel have more than two year’s experience in supporting and configuring Enlighta solutions for enterprise clients.
Hosting and Infrastructure Support
Enlighta has partnered with premier managed services providers to provide 24×7 infrastructure hosting services in state-of-art data-centers located at multiple sites across the world.
With over 20 year’s experience in management and global delivery, Nipun is the principal architect, visionary and executive responsible for global product strategy and service delivery at Enlighta. Nipun has worked with Fortune 500 and mid-sized companies to help them define sourcing strategies, streamline and automate vendor performance management, design and implement governance, risk management and delivery processes.
Prior to Enlighta, Nipun has been a senior executive in public and private software technology companies and has been responsible for global research, development and deployment of enterprise solutions for Global 2000 clients. The common theme in these applications was a high degree of complexity across the extended enterprise, and high performance and scalability requirements.
Nipun was the Chief Technology Officer at a BPO services provider, with operations in India and USA, providing back office services to leading financial services companies.
He commenced his career at Tata Unisys and holds an M.S Computer Science from Santa Clara University, California. Nipun has contributed to papers on business process management and has presented at global sourcing conferences.
Meena is responsible for all engineering, quality and support operations at Enlighta. Meena brings with her more than 20 years of industry experience working with SaaS, Enterprise Application and Middleware companies such as NetDynamics, Sun Microsystems (NASDAQ: ORCL), Kana Software, Attributor (NASDAQ: DMRC) and Quantivo Corporation. Prior to her current position, Meena was overseeing Enlighta’s Quality and Support operations as Director. Meena has a postgraduate degree from IIT Mumbai.
In her not so copious spare time, Meena enjoys walking the dog, painting and reading.
Abhinav is responsible for business development, partner and client relationships as well as providing domain and industry expertise in the ongoing R&D of Supplier Governance and Risk Management Solutions. Abhinav is an industry veteran and an accomplished IT management professional with 15+ years of experience in IT Vendor Management, IT Procurement/ Strategic Sourcing/ Outsourcing. Skilled in resolving problems, improving customer satisfaction, and driving change and overall operational improvements. Focused on building relationship and strategic partnerships.
Prior to Enlighta, Abhinav was Director, Vendor Management at Health Care Service Corporation (HCSC) where he was responsible for the monitoring of multiple contracts and Suppliers for a broad range of IT services categories (more than $500M supplier spend). Abhinav also spent over a decade with TCS in various leadership roles.
Abhinav holds a Post Graduate in Management degree and is an Engineering graduate. He is a Certified Technology Procurement Executive (CTPE) and is also holds IACCM Certification in virtual contract management.
Ketan is a Director of Research & Development and primarily responsible for new platform capabilities, AI & NLP, mobile and solution integrations. Ketan has 20+ years of experience working with enterprise applications, mobile, AI and middleware technologies. Ketan has been a technical lead or co-founder of multiple technology companies.
Ketan is a BTech graduate from IIT Mumbai. When not coding or in scrums, he strums.
With over 15 year’s experience in project management and solution implementation, Gaurav brings considerable hands-on experience in implementing and rolling out Enlighta solutions for client organizations. Prior to Enlighta, Gaurav was at Amdocs as a Subject Matter Expert and Solution Analyst. Gaurav is ITIL certified and has a BE in Software Systems.
Callistus brings a passion for great user experience. With over 20 years of hands-on design and engineering experience (and more than 10 years with Enlighta), Callistus is responsible for R&D to improve the user interface and analytics capabilities of the Enlighta suite. Callistus has extensive experience with other SaaS tools prior to Enlighta. Callistus has a Masters in Computer Science.