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Enlighta DELIVER Suite provides: |
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Catalog & Design Services: Design
IT Services including Production Support, Enhancements,
Application Development Services, Infrastructure Services,
Metrics, Roles & Responsibilities, Service Providers |
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Automate Service Delivery Processes:
Automate Service Request Assignment, Project Initiation
& Termination, Task Management and other IT Delivery Processes.
Automate Collection of Service Performance Metrics. |
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Centrally Track Business Demand:
Services Portal to Enable Business Users to Submit, Approve
and Track Service Requests, Enhancement Requests, Development
Projects, IT Infrastructure Projects |
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Manage Resources & Workloads: Manage
Global Teams and Resource Allocation, Workloads and Available
Capacity. Enable Determination of 'Available to Promise'
for Business Requests |
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Monitor & Manage Services: Service
Manager Dashboards and Powerful Ad-Hoc Reporting to Enable
Managers and Executives to Manage Global Services Delivery
By Tracking Service Performance, Service Issues and Escalations |
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Audit & Change Services: Audit Services
for Compliance to Regulations (SOX) and Policies. Auditable
Business Manager and IT Manager Approvals for Change Management,
and Business User Test Scripts and Test Results. |
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Knowledge Base and Best Practices:
Seamlessly Capture Knowledge per Project, per Work Request.
Easily Search Knowledge Base to Resolve Issues and Work
Requests. Leverage Service Wizards to create Best-Practice
Templates. |
| Optional add-on
components to the DELIVER Suite |
| IT Governance |
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Contracts, SLAs and Metrics definition,
SLA Performance monitoring and associated Dashboards &
Alerts, Terms & Conditions, Policies, Process Compliance
Audits |
| Utilization Tracking and Chargebacks |
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Time-Tracking by Projects/Tasks, Support
Requests, Enhancement Requests, etc. |
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Enlighta DELIVER can be configured
and deployed in a matter of weeks, at a low TCO – 70%
less than equivalent solutions from BMC, Mercury, and
others
… Yes, 70% Less
than competing solutions!
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| Enlighta
DELIVER Suite: Services Delivery Governance |
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Manage the risk of application downtime
by increasing predictability and consistency of execution
- while enhancing visibility across all stake-holders,
supporting innovation, and increasing speed of execution.
The Enlighta DELIVER Solution wires the complete IT
services value chain, supporting business users and
globally distributed teams, including offshore, outsourced
stakeholders.
Whether you are managing large-scale new development
projects with global teams, or maintaining your existing
applications, or providing operational and user support
for deployed applications, Enlighta DELIVER enables
you to be more effective in your services delivery.
Enlighta DELIVER solution
enables real time governance with the following benefits:
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CxO Real-Time Insight: Executive Management
and Governance Dashboards, Scorecards & Reporting
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Effective Delivery of IT and BPO Services:
More Effective Delivery of Services By Global
Teams with Improved Visibility into Workloads, Available
Capacity and Backlog |
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Performance Tracking & Reporting: IT Executive
and Service Manager Dashboards to provide Real-Time
Visibility into Work Volume, Responsiveness, Quality
and Projects |
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Improved Quality: Capture of Individual
and Group Metrics across Delivery Processes to Improve
Quality, Identify Skills and Training Gaps |
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Proactive Alerts: Alerts on Potential Non-Compliances,
Notifications on Issue Escalations and Exceptions |
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Effective Change Management: Effective
Change Management via Streamlined Processes and
Auditable Approvals |
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Connected Stakeholders: Centrally and globally
connect all internal and external service provider
stakeholders including Service Managers, Governance
Committee members, Provider Engagement Managers,
Auditors and IT Managers. |
Enlighta is the world’s most adaptable and configurable
solutions for Outsourced Vendor Governance.
Contact us to
learn how we can help you take the risk out of high speed
global execution. |
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See how roles in an services delivery value chain
“empowered by Enlighta”
remedy their pain points:
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