The Company is a large manufacturer of electronic components – having a global footprint of manufacturing locations, warehouses and customer service location. The global footprint, spanning a number of business units, and diverse product lines, is supported by a number of applications (SAP R3 ERP application, web applications, engineering applications, other legacy applications…). With its growing business, and an urgent need to automate and govern its service delivery to global applications management engagements, the Company embarked on the search for a world-class solution.

Incessant business demand and fast paced roll-outs put tremendous pressure on the IT organization to manage risk of business interruption, and ensure SOX Compliance, without compromising delivery speed.

Enlighta's solution for Application Change Management:

• Automates the change control processes, making it effective and with lower risk of SOX non-compliance
• Offers 10-15% productivity enhancement for the application support teams
• On average, helps each manager/ team lead save at least 5 hrs per week
• Improves work planning and service delivery
• Provides management insight – backlog, utilization, responsiveness (by application, by teams, by resource, by service provider)
• Captures business community approvals, prioritization; end-user visibility; service level measurement
• Adaptability – Enlighta's solutions can be configured and extended by business analysts in a matter of hours!

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