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Enlighta GOVERN Suite enables you to: |
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Catalog
& Design Services: Model Services including Contracts,
Master Service Agreements, SLAs, Terms & Conditions, Policies,
Metrics, Financial Terms, Roles & Responsibilities, Service
Providers |
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Automate Collection of Service Metrics
& Transactions: Automate Service Governance Processes
including Escalations, Change-Management, and Automate
Collection of Service Transactions, Performance Metrics |
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Monitor Performance & SLA Compliance:
Monitoring of Contract, SLAs, Service Performance,
Policy, Regulatory (SOX and Industry Regulations) Compliance
via Management Dashboards |
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Analyze & Resolve Issues & Exceptions:
Track and Resolve Service Issues, Capture, Analyze
and Resolve Data and Processing Exceptions |
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Reconcile & Report Service Billing: Invoice
Reconciliation and Tracking of Service Credits, Incentives |
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Audit & Change Services: Audit Services
for Compliance to Regulations, Policies and Contracts.
Track Service Improvement Projects and Change Services
for Improved Service Performance |
Enlighta GOVERN
can be configured and deployed in a matter of weeks,
at a Low TCO. …with
a strong ROI in the first 6 months!
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| Enlighta
GOVERN Suite: Outsourcing Vendor Governance |
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Managing Service Provider Relationships
is a key skill you need to get right - to ensure compliance
at all times, prevent value leakage, and mitigate business
interruption risk. The Enlighta GOVERN solution positions
you to get this right by monitoring compliance to
SLAs, policies and regulations and audits of these,
automating governance processes, tracking exceptions
and service disputes and issues and enabling you
to analyze and resolve them. Enlighta GOVERN uniquely
enables you to govern diverse outsourced services
across multiple services providers.
Enlighta OVG solution enables
real time governance with the following benefits:
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CxO Real-Time Insight: Executive Management
and Governance Dashboards, Scorecards & Reporting
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Accurate Service Billing: Reconcile Service
Invoices with Service Credits, Incentives as per
Service Contracts. Even a 5% improvement in reconcialiation
can make a big impact for most outsourcing deals |
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Proactive Compliance Monitoring: Get Alerted
On Potential SLA Non-Compliances, Non-Compliances
to Regulations (such as SOX) |
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Proactive Alerts: Alerts on Potential Non-Compliances,
Notifications on Issue Escalations and Exceptions.
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Effective Change Management: Effective
Change Management via Streamlined Processes and
Auditable Approvals |
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Connected Stakeholders: Centrally and globally
connect all internal and provider stakeholders including
Service Managers, Governance Committee members,
Provider Engagement Managers, Auditors and IT Managers. |
Enlighta is the world’s most adaptable and configurable
solutions for Outsourced Vendor Governance.
Contact us to
learn how we can help you take the risk out of high speed
global execution. |
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"Outsourcing is no longer a niche topic -
it is becoming the core competency for all ITOs"
- Dean Davison, Metagroup |
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