Outsourcing Management, Vendor Governance, SLA Compliance, Outsourcing Performance

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Enlighta Platform

Enlighta solutions are based on a powerful platform, that has been developed ground-up to support BPO and IT services management and governance.

The Enlighta platform provides the following core capabilties to all Enlighta applications:

Features
	Globally accessible Role-based Portal
	Business process management
	Support for Multiple Services and Providers
	Automated measurement of metrics
	SLA compliance tracking
	Seamless Email integration
	Document management
	Robust security infrastructure - including fine-grained access control
	Ad-hoc Reporting and charting
	Integration with MS Excel, CSV, JDBC and other datasources
	Dynamic Meta-Data capability - allowing dynamic extension of the model
	Notification

Architecture
Enlighta Architecture

Dr. Vijay Gurbaxani,
IT Professor,
UC Irvine

Enlighta's solution addresses a frustrating problem that many CIO's face - improving the accountability and management of internal and outsourced services.

Prashanth Prahlad,
Founder & Director
AppShop

Outsourcing governance is a big pain point for companies outsourcing to multiple providers. Enlighta is a unique solution that empowers managers and executives with insight and control. A must-have for any company that wants to get governance right!