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Enlighta Deliver for ITIL Service Delivery
Case Study
Enterprise ITIl Delivery
ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.
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Enlighta Deliver for ITIL Service Delivery
- Details
- Category: Sample Data-Articles
- Published on Wednesday, 11 January 2012 14:13
- Written by Super User
- Hits: 16618
Enlighta Deliver for ITIL Service Delivery
Enlighta’s value proposition to enterprises is to provide a single integrated ITIL v3 compliant software suite that enables best-practice services delivery and robust governance via secure, enterprise-grade solution hosting. The solution goes well beyond help-desk functionality – and is a complete IT management and governance suite that is modular and highly adaptable by business analysts.
Enlighta ITIL Suite – Key Capabilities
- SaaS delivery
- Multi-Tenant
- Easy of Use
- Robust integration
- Replaces legacy apps
- Global support
- Analyst adaptable
- Strong Governance
- Low TCO
- Deployed within weeks
- Incident Management and Problem Management
- Employee and partner Self Service portal
- Change Management including approval automation Enhancements, Maintenance requests
- Configuration Management Database (CMDB)
- Management Dashboards for cycle-time, volume, and trending
- Project portfolio management and task automation and reporting
- Resource management including work-routing and work-load reporting
- Knowledge Management for support, self-service and support root cause analysis
- Live Chat for increased efficiency in end user support and incident resolution
- ePolling – allowing for quality assessment of supplier service delivery performance
- Service level scorecards and SLA tracking
- Operations Status Board – for effective communication of service outages, maintenance, status
- Interactive online support through Support Automation
- Ad-hoc reporting and drill-down management dashboards
- Multi-vendor governance capabilities
- Document management and search
- Highly adaptable "meta-data" based platform allowing for business analyst adaptability
Testimonials
Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding.