Problem Management

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Problem Management

Enables support managers to analyze incidents to identify problems. Supports tracking of problems and root cause analysis. Enlighta Deliver supports automated closure of incidents on problem resolution.

Enlighta Deliver is used by leading IT services delivery organizations. Service managers need to identify problems based on recurring incidents. With traditional ITSM tools, this is largely a manual and cumbersome process. Robust analytics that support problem identification are an essential component of Enlighta Deliver.

 

Some of the world’s most sophisticated enterprises use Enlighta to govern their global services delivery – suggest you give it a whirl. Register here to set up Enlighta for your organization, or to access a demo site, click here.