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Enlighta Govern for Multi-Vendor Governance
Case Study
Enterprise ITIl Delivery
ITIL enablement across global providers within 14 weeks. Immediate ROI on deployment.
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Overview-Enlighta Govern for Multi-Vendor Governance
- Details
- Category: Sample Data-Articles
- Published on Wednesday, 01 February 2012 13:19
- Written by Super User
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Overview
Enlighta Govern provides comprehensive support for the multi-vendor governance for globally sourced (internal, captive or outsourced) services. Enlighta Govern is highly adaptable, is based on "Web 2", and fully supports global services delivery by multiple vendors and internal groups across multiple service lines – applications outsourcing, infrastructure outsourcing, contact centers, knowledge outsourcing, HR outsourcing, back office processes or custom services for your business.
The solution suite has been architected to be modular – you can choose to leverage the entire suite or only use the modules that complement your current tools. For instance, if you have invested in a Cognos for management reporting, you can still use the contract, SOW and compliance monitoring capabilities of the suite for effective multi-vendor governance.
Module Overview
| Module | Description |
|---|---|
| Supplier Catalog | Supplier repository including contacts, market and analyst data, QBRs, capabilities, delivery centers, categorization. |
| Contract Management | Repository of contracts and work-orders; notifications on key dates; automation of approval processes, track terms of contract |
| Service Level Management | Model SLAs and OLAs for services in catalog, support for versioning, thresholds for warning, breach and targets against metrics |
| SLA Scorecards | Automate generation of SLA scorecards, drill-down to monthly, weekly, daily performance reports, annotate results |
| Service Credits | Automate computation of service credits and incentives based on service levels, track earnbacks, and automate overrides |
| Financials Management | Track and report spend by services and contracts, compute and report variances to rate-cards, invoice validation and approvals |
| Issue Management | Track billing, operations, personnel issues and automate processes including escalations. Report across types, suppliers, priorities |
| Risk Management | Associate and report weighted risk with items such as services and projects, track dependencies and risk mitigation steps |
| Triggers | Notification and process triggers on ARC/RRC, SLA triggers, earnbacks, milestones, pricing changes, approvals |
| Analytics | Real-time metrics drill-down across multiple dimensions such as suppliers, regions, contracts; baseline reports; trendlines |
| Audit Management | Track and report performance, financials, security audits; audit findings and corrective action plans |
| Dashboards | Role based management personalizable dashboards for reporting of performance, compliance, quality, scorecards |
Testimonials
Enlighta has proven to be a powerful solution for enabling efficient outsourcing governance. The support provided both during and since implementation has been outstanding.