| Module | Description |
| Adaptable Application Model |
Extend existing application entities, or create and link new application entities including fields, contraints, rules, user interface |
| Dynamic Workflow |
Create or dynamically extend process workflow for application entities such as approval, on/offboarding processes |
| Metrics |
Wizards for modeling of quarterly, monthly, weekly, daily metrics for performance reporting of cycle-time, volume, quality, etc |
| Ad Hoc Reporting |
Wizard driven ad hoc reports for application entities including summary, pareto, bar, line, pie, gantt, etc.; export to excel, html |
| Report Distribution |
Ad hoc or daily, weekly distribution of reports to internal groups or external users, PDLs via html, png formats |
| Document Management |
Upload of documents (pdf, word, etc) to repository, metadata for documents, document search (keyword, boolean) and ranking |
| Notification |
Email and dashboard alerts to PDLs, users and external email addresses for reminders, breaches, warnings, approvals, escalations |
| RSS |
RSS feeds for alerts related to change communication, escalations, breaches, reminders, warning |
| User Roles and Groups |
Role based user-interface and access control; creation of new roles by administrators; user groups for approval, alerts |
| Dashboards |
Role based dashboards for performance, chart, summary reports, alerts, etc. Personalizable by users. |
| Personalization |
Users can set preferences for notification, report filters, "my dashboards", delegation for absence |
| Security |
Ability to set sophisticated access control at the organization, role, user-group level for application entities, fields, processes |
| Authentication |
Support for LDAP (MS Active Directory, Sun System Directory), and dual (internal user, external user) authentication |
| Audit Logging |
Audit trail for selected application entities for every user create/edit/delete action including prior/next field values, timestamps |
| User Interface |
Configurable user interface that supports multiple field types, field-to-field, value-to-field dependencies; page sections, etc |
| Integration - Web Services |
Simple web-services API that enables any application entity to be created, queried, updated or deleted; bi-directional support |
| Integration - Online |
Upload of MS Excel files for application entries, and online form entry for auto-generated user interface for application entities |
| Integration - Email |
Upload of data sent via email as formatted text, free-form text and excel files sent as attachments; error handling |
| Error Logging |
Multiple levels of logging for detection and resolution of operations management |