| Adaptable Application Model | Extend existing application entities, or create and link new application entities including fields, contraints, rules, user interface |
| Dynamic Workflow | Create or dynamically extend process workflow for application entities such as approval, on/offboarding processes |
| Metrics | Wizards for modeling of quarterly, monthly, weekly, daily metrics for performance reporting of cycle-time, volume, quality, etc |
| Ad Hoc Reporting | Wizard driven ad hoc reports for application entities including summary, pareto, bar, line, pie, gantt, etc.; export to excel, html |
| Report Distribution | Ad hoc or daily, weekly distribution of reports to internal groups or external users, PDLs via html, png formats |
| Document Management | Upload of documents (pdf, word, etc) to repository, metadata for documents, document search (keyword, boolean) and ranking |
| Notification | Email and dashboard alerts to PDLs, users and external email addresses for reminders, breaches, warnings, approvals, escalations |
| RSS | RSS feeds for alerts related to change communication, escalations, breaches, reminders, warning |
| User Roles and Groups | Role based user-interface and access control; creation of new roles by administrators; user groups for approval, alerts |
| Dashboards | Role based dashboards for performance, chart, summary reports, alerts, etc. Personalizable by users. |
| Personalization | Users can set preferences for notification, report filters, "my dashboards", delegation for absence |
| Security | Ability to set sophisticated access control at the organization, role, user-group level for application entities, fields, processes |
| Authentication | Support for LDAP (MS Active Directory, Sun System Directory), and dual (internal user, external user) authentication |
| Audit Logging | Audit trail for selected application entities for every user create/edit/delete action including prior/next field values, timestamps |
| User Interface | Configurable user interface that supports multiple field types, field-to-field, value-to-field dependencies; page sections, etc |
| Integration - Web Services | Simple web-services API that enables any application entity to be created, queried, updated or deleted; bi-directional support |
| Integration - Batch | Automated upload of ASCII data from files; multiple delimiters; fixed or variable columns; scheduled jobs; error records; metrics |
| Integration - Online | Upload of MS Excel files for application entries, and online form entry for auto-generated user interface for application entities |
| Integration - Email | Upload of data sent via email as formatted text, free-form text and excel files sent as attachments; error handling |
| Error Logging | Multiple levels of logging for detection and resolution of operations management |
