Enlighta - Compare to Enterprise Help-Desk and PPM Tools | ITIL Compliance

Business Solution Differentiators

	PPM	Help Desk	Enlighta
Low Cost of Licensing	no	no	Annual Subscription; $0 Maintenance!
Unlimited Users	$$$	$$$	No Fees for End Users!
Rapid Implementation	no	no	Kickoff-to-Production in few weeks
Low cost of Implementation	$$$$	$$$$	High adaptability by analysts; fixed cost
Low cost of Support	$$	$$	Analyst adaptability; offshore support
Reduced Internal IT Involvement	no	no	Software-as-a-Service
Integration with SSO, Existing Apps	yes	yes	SSO, Web API, batch, excel , email
Enable/disable modules	partial	partial	Modular; use what you need

Governance Capability Differentiators

	Key Needs Unmet	PPM	Help Desk	Enlighta
Performance Reporting and Analytics	Weak reporting Ease of change Scalability of solution Management insight	no	no	Strong analytics Ease of new/change metrics Scalable to enterprise Executive Drill-Down Dashboards
Service Level Management	Verify scorecards Business service-levels Root-cause analysis Financials integration	no	$$	Automated scorecards Service-level alerts Root-cause analysis Financials integration
Change Management	Integration of Apps-Change and IT-Change Mgmt Impact and Approvals Change Metrics	$$	no	Integrated Apps & Infra Change Change Impact & Approvals Change Metrics & Reporting Change Communication
Service Catalog and Request Automation	Approval automation Work handoffs Weak metrics Adaptable Forms	no	no	Adaptable Services Catalog Request Approval automation Work handoffs Cycle-time, quality metrics
Incident and Problem Management	Root cause analysis Self service Provider learning Intra/Inter-group handoffs	no	yes	Discover root cause via Analytics Web submission for end-users Integrated knowledge base Metrics across service group handoffs
Project Portfolio Management	Demand management Multi-level approval Demand analytics Integration with financials	yes	no	Estimate, prioritize new demand Multi-level approval automation On-schedule, budget metrics
Resource Management	Requisitions management On boarding/Off boarding Resource metrics Work-time tracking	yes	no	Track new requisitions per project/sow Automate on/off boarding processes On/off shore resource metrics Track and approve work-timesheets
Financials Management	Service credits reporting Tracking to base-case Rate verification Invoice validation	partial	no	Integrated with ERP Rate cards and variance Performance against business case Automation of invoice validation