Enlighta Performance Managementt

AI-Powered Vendor Performance Management Software

Optimize vendor relationships and ensure service level alignment with an AI-powered vendor performance management solution that works out of the box.

Streamlined SLA Tracking & Reporting

  • Create, import, or extract SLAs & KPIs to SLA library: Create your own SLAs and KPIs. Import via Microsoft spreadsheets, or automatically extract SLAs and KPIs from contracts.
  • Self-reporting and data collection: Automate SLA/KPI actuals data requests to vendors based on the relevant cadence (monthly, quarterly, annual). Enable vendors to self-report performance data within Enlighta Spice or by importing data from Microsoft Excel spreadsheets or CSV files. 
  • Automation of SLA/KPI Input: Automate the calculation of SLA/KPI actuals from ITSM tools such as ServiceNow. 
  • Detailed reports: Gain instant insights into vendor performance with comprehensive reports on SLA adherence, exceptions, and trends.

Actionable SLA insights

  • SLA Dashboard: Dive deep with SLA analytics dashboard that tracks monthly performance by supplier, contract, service tower, and category. Generate aggregate reports and tailor them to your specific needs.
  • Credits and earnbacks: Set up and monitor SLA credits and earnbacks accrued by vendors.
  • Performance trend analysis: Identify performance improvements or regressions by comparing data across months.

Align vendor performance with strategic goals

Clear KPI Setting: Easily capture (KPIs) linked to specific programs and goals for effective measurement, analysis, performance reporting, and continuous improvement.

 

Unified

Streamline onboarding, contracting, performance, compliance, and risk monitoring and management with one platform.

Unified

Streamline onboarding, contracting, performance, compliance, and risk monitoring and management with one platform.

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Secure

End-to-end encryption, standalone application deployments, and regular vulnerability assessments guarantee your data’s security.

Secure

End-to-end encryption, standalone application deployments, and regular vulnerability assessments guarantee your data’s security.

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Adaptable

Tailor everything from assessments to workflows without code and integrate internal and external data feeds and systems with Enlighta Spice.

Adaptable

Tailor everything from assessments to workflows without code and integrate internal and external data feeds and systems with Enlighta Spice.

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Resilient

Automated backups, high availability, and uptime SLAs ensure consistent performance and uninterrupted reliability for you and your third-parties.

Resilient

Automated backups, high availability, and uptime SLAs ensure consistent performance and uninterrupted reliability for you and your third-parties.

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AI-Powered

Leverage advanced machine learning rules and NLP to automate contract identification and generation as well as clause extraction, analysis, and updates.

AI-Powered

Leverage advanced machine learning rules and NLP to automate contract identification and generation as well as clause extraction, analysis, and updates.

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Scalable

Start small and scale to thousands of vendors, contracts, and users with our modular platform and flexible subscription plans.

Scalable

Start small and scale to thousands of vendors, contracts, and users with our modular platform and flexible subscription plans.

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Enlighta’s software solutions empower enterprises to increase business value and mitigate risks in supplier and third-party engagements through data-driven insights into demand, performance, contract compliance & spend, and process automation for demand, selection, invoice validation, vendor governance, and third-party risk monitoring.

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